I have a problem with my Premier Inn bed, what do I do?
Contact our customer service team via email at premierinn@silentnight.co.uk or call us on 0333 010 3103. Make sure you have your order number and details handy.
Is the Premier Inn Mattress 2.0 the same mattress I slept on during my stay at Premier Inn?
The Premier Inn Mattress 2.0 matches exactly the support and comfort specifications of mattresses in our hotels. The only difference is an integrated topper, rather than the removable topper which was specifically designed to simplify housekeeping in our hotel rooms.
How do I clean my mattress and/or base?
No mattress is completely colourfast, so we’d always recommend that you use a mattress cover, which will protect it from coming into contact with body moisture or other liquids. Avoid using detergents or chemical cleaners on your mattress – this can often damage the fabric and stitching.
What should I expect from my Premier Inn Mattress 2.0?
It’s likely that the springs and upholstery in your current mattress aren’t what they used to be, so your new mattress may feel a little strange at first. Please be patient in letting your body adjust and the new mattress settle – soon, you’ll be enjoying a great night's sleep.
Does this mattress carry any protection from bed bugs and dust mites?
Yes, our mattresses are treated with SmartShield®, a biocide which is used for the treatment & prevention of insect infestation which uses the active ingredient of permethrin. The treatment is regularly used in medical applications for skin conditions and is listed on the WHO List of Essential Medicine. However, extensive direct contact with the mattress surface (without the use of protectors/sheets) may cause a mild skin irritation to those with sensitive skin.
Care Guide for mattresses
If you feel your mattress needs a little refresh after a few months, Silentnight have some top tips to help you give your mattress that ‘brand-new’ feeling again on their blog
Do you sell bedding?
A complete Premier Inn bedding range and more is available to buy at https://www.premierinnathome.com
What should I do if I've bought a Hypnos product and I need help?
Whilst our partnership with Hypnos has ended, you will still be able to seek help directly with Hypnos for any Premier Inn Hypnos products. The Hypnos Contract Beds customer service team can be contacted by phone on 0345 646 1298, or by email at premier@hypnoscontractbeds.com. Calls will be charged at your local rate, and please have your unique order reference number at hand.
I have a query about my Premier inn mattress from Hypnos, how do I contact them?
Please click here for details on premierinn.com, about Hypnos Premier Inn mattress support.
I have a Premier Inn mattress from Hypnos, how do I claim against the guarantee?
For returns of Hypnos Premier Inn mattresses still in guarantee, please visit https://www.premierinn.com/gb/en/faq/hypnos-beds.html for details.