Returns

Not quite right? Our 14-Day Returns make it easy

We hope you're delighted with your purchase, but if you’re not completely satisfied, we offer a 14-day returns policy to make the process as simple as possible.

Our 14-Day Returns Policy

You have 14 days from the day you receive your order to return any items that are not right for you. Please ensure that the items are in their original condition and packaging where possible.

Returns Process

To start a return, simply contact us and we'll guide you through the steps. Here’s how to get started:

Contact Us You'll find our contact information here, you can send an email or pick up the phone to our friendly customer service team.
Return Instructions
After we’ve received your request, we’ll send you clear instructions on how to return your items. Depending on the product and location, we may arrange for collection or provide you with return options.
Refunds & Exchanges
Once your returned items have been received and inspected, we’ll process your refund or exchange. Refunds will be issued to the original payment method.

Non-Returnable Items

For health and hygiene reasons, we are unable to accept returns on opened bedding items (such as pillows, duvets, and mattress protectors) unless they are faulty.

Faulty or damaged goods

If your product is faulty or damaged, please contact us immediately. We’ll work quickly to resolve the issue, whether it’s through a replacement or a refund.