Terms and Conditions

1. ABOUT US & FULFILMENT PARTNERS

• Beds, mattresses and headboards are manufactured and fulfilled by

  Silentnight Group Limited

  , with customer service handled by Silentnight.

• Bedding items (pillows, pillow protectors, duvets, and mattress protectors) are manufactured and fulfilled by

  Sartex Quilts & Textiles Limited

  , with customer service handled by Sartex.

2. YOUR AGREEMENT WITH US

By placing an order, you enter a contract with either Sartex or Silentnight depending on the items ordered. You agree to be bound by these terms and conditions. If you do not agree, please do not place an order.

3. ORDERING PRODUCTS

3.1 Orders are only accepted from UK and Republic of Ireland residents aged 18 or over.

3.2 Once you place your order and receive an order confirmation email, a contract is formed between you and the fulfilment partner responsible for the products ordered.

3.3 We reserve the right to reject or cancel any order prior to delivery, including in cases of pricing errors, delivery restrictions, or out-of-stock items.

3.4 Orders can be placed online via the checkout process or by contacting customer service for support (for bedding orders).

4. PRICING & PAYMENT

4.1 All prices shown include VAT (20%). Delivery costs are shown at checkout.

4.2 We accept most major credit/debit cards. Payments are processed securely. We do not store card details.

4.3 Klarna payment options may be available. These include "Pay later" and "Slice it". Klarna terms apply, and availability is subject to status.

4.4 Promotions may be subject to additional terms and conditions which will be clearly communicated at the point of offer.

5. PRODUCT AVAILABILITY

5.1 All products are subject to availability. If an item becomes unavailable, we will contact you to offer an alternative or refund.

5.2 Some products may have estimated lead times for delivery.

6. DELIVERY

6.1 Bedding items are dispatched by Sartex’s courier partners. Beds, mattresses and headboards are dispatched by Silentnight or their courier partners.

6.2 Delivery dates and windows are not guaranteed. Please allow up to 28 days unless otherwise stated.

6.3 Remote areas may be subject to additional delivery charges and longer lead times. See delivery policy for postcode details.

6.4 A responsible adult (18+) must be present to receive delivery.

6.5 Missed deliveries, incorrect addresses, or access issues may result in redelivery fees.

6.6 Mattress and bed removal services (if selected) require items to be in safe, accessible condition. Dismantled bedframes must be ready for collection.

6.7 Ownership of the products passes to you once they have been delivered.

6.8 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. This includes but is not limited to: Acts of God, weather, fire, flood, pandemics, strikes, and issues with third-party suppliers.

7. CANCELLATIONS & RETURNS

7.1 You may cancel your order within 14 calendar days from the day after you receive your items. For returns, the items must be in original condition.

7.2 If the product is faulty or misdescribed, we will cover return costs and offer a replacement or refund.

7.3 Bedding items (duvets, pillows, protectors) must be returned unused and in original sealed packaging due to hygiene reasons.

7.4 Returns must be arranged through customer service. Refunds will be processed within 14 days of return confirmation.

7.5 For returns after 30 days or in cases of misuse or damage, we reserve the right to reduce the refund or decline a return.

8. WARRANTY

8.1 All Silentnight beds, mattresses and headboards come with a manufacturer’s guarantee. See our [guarantee page] for details.

8.2 Bedding items do not come with a formal warranty beyond your statutory rights. Pillows are recommended to be replaced every 2 years.

9. PRODUCT INFORMATION

9.1 We make every effort to ensure images and descriptions are accurate. Slight variations may occur.

9.2 Promotional images may feature customised items not available for purchase.

10. LIABILITY

10.1 Products are for domestic use only. We are not liable for business losses.

10.2 Nothing in these terms limits our liability for death or personal injury caused by negligence.

11. CUSTOMER SERVICE CONTACTS

For Bedding Items (Pillows, Duvets, Protectors): Sartex Quilts & Textiles Customer Services Tel: +44 1706 357490, bedding@sartexquilts.co.uk

For Beds, Mattresses, Headboards: Silentnight Group Ltd Customer Services premierinn@silentnight.co.uk Long Ing Lane, Barnoldswick, Lancashire BB18 6BJ

12. LEGAL

12.1 Contracts are governed by English law. You may bring proceedings in your local court if outside England.

12.2 We may update these terms at any time. The version at the time of your order applies.

12.3 See our Privacy Policy for how we handle your data.

12.4 By using our site, you consent to receiving communications from us electronically, and you agree that all contracts, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

12.5 By submitting content (such as reviews or images) to our site or our social media channels, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and publish that content across our marketing and retail platforms.

Free Bedding Bundle with Bed or Mattress Purchase Duration: 1st July – 21st July (includes Monday 21st) Bedding bundle Includes: 10.5 tog duvet + firm pillow set + protector. Applies to any mattress or bed purchase.

© Silentnight Group Ltd and Sartex Quilts & Textiles. All rights reserved.