Frequently Asked Questions

What should I expect from my new mattress? I have a problem with my Premier Inn bed, what do I do? how do i care for my Premier Inn mattress?

When do I pay for the bed? How do I pay for the bed? What finance options do you offer?

Is installation included in the price? What do I do if I need to amend an order or delivery date?

How do I return a mattress? There’s a problem with my product. What should I do?

Who can I contact for more information on my order?   What do I do if I need to amend an order or delivery date? Who will manage my data?

Why did Premier Inn decide to partner with Silentnight for the supply of their beds? Who will I be buying the bed from?