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Does Premier Inn products have any warranty?

All Premier Inn products come with 6 month manufacturer’s warranty.

I have a problem with my Premier Inn duvets, what do I do?

Your Premier Inn duvet comes with 6 months manufacturer’s warranty. If you suspect there’s something wrong with your duvet or find any visible faults/defects upon opening them, feel free to contact Sartex’ customer services team. You can also refer to out Faulty Items policy in Terms and Conditions.

Who can I contact for more information on my order?

You can email Sartex at or you can call the customer service team on 01706 357490. Office hours are 9.00am to 5.00pm Monday to Friday.

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