What is the role of Sartex?
Sartex processes the orders generated via an online website to supply the Premier Inn bedding to guests. Sartex organises delivery via a third party home delivery agent.
Once I place my order, what happens next?
The order will be processed by Sartex. You will receive an email confirmation once your order and payment has been processed which will confirm your unique purchase reference. You will be contacted by our Home Delivery Agent with tracking details for your pillows.
Who can I contact for more information on my order?
You can email Sartex at firstname.lastname@example.org or you can call the customer service team on 01706 357490. Office hours are 9.00am to 5.00pm Monday to Friday.
What do I do if I need to amend an order or delivery date?
If you have made a mistake, please let us know as soon as possible. Amendments made before the pillows are despatched will be free of charge. For amendments after this time, charges may be applicable, so please refer to our Terms and Conditions.
What if I change my mind?
If you wish to cancel your order, please refer to the Cancellation/Returns policy in our Terms and Conditions, and contact the customer service team as soon as you are able on 01706 248203. Sartex’ office hours are 9.00am to 5.00pm Monday to Friday.
Please note as pillows are a hygiene product, we can only accept returns if the hygiene seal remains intact.